City of Cypress’ SPIRIT Program hosted its quarterly event on Tuesday, July 9 at the Cypress Community Center where they had an informative and interactive workshop on “How to Deal with Difficult People”.
This workshop helped participants understand and effectively cope with the “difficult people” that they encounter. Most of individuals are regularly stressed and frustrated by the behaviors of co-workers, bosses, internal and external customers. Participants learned how to manage this stress, the different personality types, and how to create an action plan to effectively and productively work with each personality type and associated traits.
Guest speaker was Dr. John Shepard from The Insight Psychotherapy Group based Cypress. Shepard is an organizational consultant with more than 30 years of experience in the field of psychology. He possesses professional expertise in career assessment, leadership development, team building, executive coaching and outplacement.
Shepard is also a leading authority on employee involvement, motivation and leadership development. His articles have appeared in publications such as Journal of Career Development, Counselor Education and Supervision, and the Personnel and Guidance Journal. He has speaken on an extensive range of issues and has been in over 50 publications on human development and performance.
Shepard has worked with service and manufacturing facilities ranging in size from 50 to 10,000 employees. He has provided performance coaching and training to company CEOs, managers, supervisors and hourly employees. In working with organizations, Shepard has assisted companies in developing strategic and succession plans, corporate training, leadership/supervisory development, employee involvement and team building.
For more information regarding The Insight Psychotherapy Group and its trainings and services, visit www.insightgroup.org, or call 562-431-8822.
For more information about the city of Cypress or how you can relocate your business to the city of Cypress, please visit www.ci.cypress.ca.us.