Laurelee Barnes of RE/MAX College Park Realty in Los Alamitos has repeated the previous year’s achievement of being granted the highest level of service achievement in the real estate industry, Quality Service Certified® Platinum. The award is in recognition of earning 100 percent client service satisfaction in 2013 as measured by Leading Research Corporation (LRC).
A Quality Service Certified (QSC) award status is the only recognition in the real estate industry based on independently validated customer satisfaction survey results. After the conclusion of real estate transactions, clients of QSC agents receive a survey, asking them to rate the agent on various aspects of the service process.
Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on the consumer websites (www.QualityService.org and www.RatedAgent.com) where buyers and sellers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” said President and CEO of QSC, Larry D. Romito. “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. A 100 percent service satisfaction record like Laurelee Barnes has achieved is just awesome.”
Quality Service Certification, Inc., (QSC) is recognized as the real estate industry’s earliest advocate and the leading provider of independently administered customer satisfaction surveys. With a 15 year history and over one million post-closing surveys sent, QSC’s unique “closed” survey process ensures that consumers access legitimate reviews from actual home sellers and buyers reports on past customer satisfaction. QSC is the only source for objective and validated agent ratings designed to help consumers make informed choices in selecting real estate professionals.
“I have had the privilege of working with Laurelee Barnes for 17 years,” said President of RE/MAX College Park Realty Barry Binder, who presented the award. “During this period she has continued to be among the best Realtors at RE/MAX College Park Realty.”
“I think her strongest assets are that she truly listens and she cares,” he continued. “She treats every client as someone special and she makes sure they understand the real estate process. I would recommend Laurelee to anyone because I know she will get the job done and the client will be happy with her services. I can say it’s truly a pleasure to know and work with Laurelee.”
For more information on Quality Service Certification, please call 888-547-4772.